Learn More about San Diego Gas & Electric’s (SDG&E) Customer Assistance Programs

San Diego Gas & Electric’s (SDG&E) Customer Assistance Programs provide support to more than 300,000 customers in San Diego and southern Orange counties. The programs help customers who are having a difficult time paying their bills; customers with medical conditions that require high-energy equipment; and low-income customers who want to install energy efficiency upgrades in their homes.

Programs include:


California Alternate Rates for Energy (CARE) is a low income, ratepayer assistance program that provides customers with household incomes at or below 200 percent of federal poverty guidelines with a monthly savings of up to 35 percent on their SDG&E bill.

FERA allows families whose household income slightly exceeds CARE limits to be billed at the lower Tier 2 rate for electric usage that would normally be billed at the higher Tier 3 rate.

Medical Baseline

The Medical Baseline Allowance Program ensures that extra allowances of natural gas and electricity are billed at the lowest rate for customers who rely on life support equipment or need heating or air conditioning due to medical conditions.

Energy Savings Assistance

The Energy Savings Assistance Program provides free energy efficiency upgrades to customers who meet the CARE household income guidelines – or who participate in certain public assistance programs. Upgrades make homes more comfortable and secure and include door and window weatherization, attic insulation, energy efficient appliances, low-flow showerheads and water heater blankets.

Solutions that can save customers up to 20% on their SDG&E bill

Applications and more information can be found at sdge.com/assistance.

SDG&E also has the Level Pay Plan – which gives customers the opportunity to have a more predictable monthly bill by leveling out the highs and lows over the course of the year.

Just one more way SDG&E is connecting its customers to smart energy solutions.